LILiveware International Agency | Your Tailored Workforce
For 4+ years our multilingual team has provided exceptional Client Relation Services in all areas of customer services (Chat support, Tech Support, Phone Support, Email Support, etc.) and are provided at a calibre all clients would appreciate.
Total earned
$12.0K
lifetime, as published
Jobs
15
contracts to date
Hours
634
billed hourly
Job Success
—
not yet rated
Hourly rate
$8–$50/hr
min. project None
Index Score
45
#10294 overall
Insights
How these are computed- Run-rate, measured
- pending
- Needs two observations at least 14 days apart. Our next read of this page turns this on. Nothing is extrapolated from a single contract.
- Lifetime pace
- $2.7K/yr estimate
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- $800
- Average contract value to date.
- Recent earnings, per Upwork
- $0
- The "recent" figure Upwork attaches to the directory card. Upwork does not publish the window, so it is shown as its number, not ours.
- Realised hourly
- $19/hr
- Total earned over billed hours. Fixed-price work inflates it; compare with the rate card.
Index Score breakdown44.8/100
Scale 23.3/40Quality 10/20Trust 0/15Momentum 3/15Team 8.5/10
Observation history
Every read of the public page. Last observed Oct 30, 2026 (live read).
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Oct 30, 2026 | $12.0K | 15 | — |
One observation so far. The index re-reads every page on a rolling schedule; claimed pages are read weekly.
About
We are a veteran 🏆 Multilingual Call Center that maximizes customer engagements delivered by our well-trained and experienced agents with their magnetic personalities. Offering localized customer support is key to connecting with your global customers and meeting all expectations. Customers enjoy incredible comfort when interacting with a customer support representative that matches your geolocation accent and demeanor. It empowers them to dictate the terms of their conversation and communicate their desires and expectations better. The Languages in our Customer Service include: ✔️ English ✔️ Spanish ✔️ French ✔️ Portuguese 🎁 🎁 🎁 🎁 🎁 🎁 🤝 WHAT WE OFFER 🤝 🎁 🎁 🎁 🎁 🎁 🎁 Our Multilingual Customer Service includes: ✔️ Inbound Call Support - The inbound services includes providing technical support, non-technical support, order-taking services, billing services, etc. ✔️ Outbound Support - This type of service can be used to convey special instructions, offers, deals, reminders, surveys, data collection, etc. ✔️ Chat and Email Support - Online customers now appreciate the ease of getting assistance by just visiting a website’s chat support for quick answers. ✔️ Technical Support - We offer customized technical support for software, electronics, troubleshooting software, hardwares, etc. ✔️ Inbound Sales - Our agents are trained to pull interested prospects and qualify them to see if they’re a fit for your products or services. ✔️ Outbound Sales - Our sales reps have great experience in pushing our clients' message or pitch to their prospects, through cold calling, social selling, email marketing, etc, and are able to contact those leads and close the sale. 🤓 ALL OUR AGENTS ARE PRE-TRAINED 🤓 At Liveware International we tailor our agents to your business needs by providing: ✔️ Training at all levels (From Agents to HR management) ✔️ Accent neutralization ✔️ Knowlege retention ✔️ Attention to detail ✔️ Multi-tasking ✔️ Flexibility ✔️ Effective communication Skills (Knowing how to deal with irate and composed customers) ✔️ Efficiency ✔️ Troubleshooting SOFTWARES/ APPLICATIONS WE HAVE EXPERIENCE WITH (But not limited to) CRM’s: ❄️ Oracle Netsuite ERP ❄️ Limelight ❄️ Agile CRM ❄️ Freshsales ❄️ Zoho CRM ❄️ Salesforce ❄️ Nextiva ❄️ Voicent ❄️ Kapture CRM CLOUD BASE PHONE SYSTEMS: ❄️ Ring Central ❄️ Vonage ❄️ 8 X 8 ❄️ Dial Pad ❄️ LiveAgent ❄️ Cloud Talk ❄️ Fresh Desk ❄️ Zen Desk ❄️ Five9 OTHER APPLICATIONS: ❄️ Slack ❄️ Chanty ❄️ ClickUp ❄️ Fleep ❄️ Flock ❄️ Microsoft Teams ❄️ Glip ❄️ Google Chat Get in touch with us right away to determine how our Multilingual Call Center solutions can impact your customer support functions and help you deliver superior customer experiences.Read more
Skills
Call Center ManagementCustomer ServiceCustomer Service TrainingFront DeskDebt CollectionVirtual AssistantSales ManagementAdministrative SupportCustomer SupportSalesCustomer ExperienceProject ManagementBPO Call CenterTechnical SupportCustomer Retention
Agency facts
- Team size
- 51-200
- Teams on Upwork
- 1
- Founded
- —
- Member since
- Jun 2022
- Last contract
- Aug 2023
- Owner
- Sadiki T.
- Client focus
- Medium business, Very small business, Small business
- Members in
- Jamaica
- Languages
- —
Agencies in the same categories
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Liveware International Agency | Your Tailored Workforce is #10062 of 25,139 Upwork agencies. Post the card, or share the link and the card comes with it.
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