CS
Contact Support Specialists
Premium eCommerce & SaaS customer support team. Email, chat and phone, 24/7. Disputes, helpdesk setup and SOPs, backed by 90,000+ hours and 100% Job Success.
Total earned
$400K
lifetime, as published
Jobs
154
contracts to date
Hours
93.0K
billed hourly
Job Success
100%
JSS
Hourly rate
$8–$15/hr
team range
Index Score
71
#2006 overall
Insights
How these are computed- Run-rate, measured
- pending
- Needs two observations at least 14 days apart. Our next read of this page turns this on. Nothing is extrapolated from a single contract.
- Lifetime pace
- $25.9K/yr estimate
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- $2.6K
- Average contract value to date.
- Recent earnings, per Upwork
- $16.7K
- The "recent" figure Upwork attaches to the directory card, with 3,838 recent hours. Upwork does not publish the window, so it is shown as its number, not ours.
- Realised hourly
- $4/hr
- Total earned over billed hours. Fixed-price work inflates it; compare with the rate card.
Index Score breakdown70.5/100
Scale 32/40Quality 20/20Trust 0/15Momentum 12/15Team 6.5/10
Observation history
Every read of the public page. Last observed Oct 29, 2026 (live read).
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Oct 29, 2026 | $400K | 154 | 100% |
One observation so far. The index re-reads every page on a rolling schedule; claimed pages are read weekly.
About
Your customers deserve fast, friendly, reliable support. We make sure they get it, around the clock. Contact Support Specialists is a customer support team with over 90,000 hours on Upwork and a 100% Job Success score. We run email, chat and phone support for eCommerce and SaaS brands across the US, Australia and Europe, and we build the systems that keep that support consistent as you scale. What we do best: • eCommerce support: orders, returns, refunds and delayed shipments, handled with care • Disputes and chargebacks (PayPal, Stripe, Shopify Payments) managed start to finish • Helpdesk setup and cleanup: Gorgias, Zendesk, Freshdesk, HubSpot, Salesforce, Reamaze • SOPs, macros and escalation workflows that turn a messy inbox into a repeatable process • 24/7 coverage with a trained, QA-monitored team so your customers are never left waiting • Phone and call center support, appointment setting and inbound/outbound when you need voice too Why teams stay with us: we are reliable, we take ownership, and we hold our own quality bar. Our work is QA-monitored (our lead spent 10+ years as a QA Supervisor), so standards stay high no matter who is on shift. We document everything, so your support keeps running smoothly. If you want a support team that can both run your front line and make it better, let's talk. Happy to start with a small trial so you can see the quality first.Read more
Skills
Email SupportCustomer ServiceOnline Chat SupportGorgiasShopifyeCommerceCustomer ExperiencePhone SupportZendeskOrder Processing
Agency facts
- Team size
- 11-50
- Teams on Upwork
- 1
- Founded
- —
- Member since
- May 2011
- Last contract
- Oct 2026
- Owner
- Anna Marie G.
- Client focus
- Medium business, Very small business, Small business
- Members in
- Philippines
- Languages
- —
Agencies in the same categories
Share this ranking
Contact Support Specialists is #1413 of 25,139 Upwork agencies, top 10%. Post the card, or share the link and the card comes with it.
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From the makers of this index
Climb this table, on purpose.
Upsight watches every new job in your categories, scores fit against your past wins, drafts the proposal in your voice and submits it from your agency login in minutes, then follows the reply all the way to the contract. The agencies at the top of this index bid early and bid well. That is the whole trick.