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Top It Helpdesk Support Agents on Upwork
Upwork's hire page ↗
Freelancers
30
with $10K+ public earnings
Combined earned
$3.62M
band profiles counted at the floor
Median earned
$76.5K
median rate $16/hr
Combined jobs
1,171
across the top 30
#
Freelancer
Earned
Jobs
Rating
Rate
Score
1
MR
Momir R.
Rockstar Technical Support Engineer | Microsoft & macOS Expert
Technical Support Agents
Serbia
$383K
31
5.0
/ 5
(30)
$22/hr
74
2
MJ
Mia Joy M.
Financial Consultant | Personal Funding Expert | SMM
Help Scout Freelancers
Philippines
$381K
195
4.8
/ 5
(62)
$15/hr
74
3
KJ
Kenneth John Leonard R.
Manager of IT | Office 365 Admin | IT Helpdesk Analyst L1/L2
Help Desk Technicians
Philippines
$319K
49
4.8
/ 5
(27)
$15/hr
73
4
HM
Hermann Messe T.
Helpdesk Specialist
Microsoft Active Directory Freelancers
Ghana
$302K
26
5.0
/ 5
(26)
$20/hr
74
5
RS
Robert S.
Expert in customer service/Management
Communication Skills Freelancers
United States
$284K
65
5.0
/ 5
(42)
$25/hr
73
6
AD
April Dianne G.
Customer Support Operations Expert | Gorgias Setup & AI Automation
Customer Support Representatives
Philippines
$282K
91
4.8
/ 5
(33)
$50/hr
73
7
VE
Vincent E.
MSP & SaaS Technical Support | Live Chat, Email & Helpdesk | Team Lead
It Support Specialists
South Africa
$234K
34
4.9
/ 5
(24)
$15/hr
72
8
JC
Juan Carlos G.
IT Ops & Customer Success | Google Workspace, Microsoft 365
It Support Specialists
Brazil
$133K
30
5.0
/ 5
(20)
$30/hr
71
9
FM
Fabrice M.
IT Helpdesk | Microsoft 365 Admin| IT Support| French & English
Customer Support Plugin Freelancers
Philippines
$126K
16
4.8
/ 5
(10)
$15/hr
70
10
BV
Bernadette V.
Full-Cycle Client & Account Management | Customer and Tech Support
Mechanical Engineers
Malaysia
$119K
105
4.5
/ 5
(75)
$17/hr
68
11
SK
Shota K.
Customer Experience & Administrative Support/Assistance
Administrative Support Assistants
Georgia
$119K
12
4.9
/ 5
(3)
$10/hr
70
12
SM
Suzen M.
Enterprise Applications | Systems Administration | QA | Technical Ops
Copywriters
Zambia
$111K
6
5.0
/ 5
(2)
$20/hr
70
13
ML
Marius L.
Zendesk & Freshdesk Expert | AI Automation, Migrations, Help Centers
Customer Service Chatbot Specialists
Romania
$108K
26
5.0
/ 5
(7)
$45/hr
70
14
BS
Brendan-Mark S.
Certified Office 365 | Azure Systems Administrator
Systems Engineers
Malta
$101K
119
4.8
/ 5
(89)
$45/hr
69
15
WF
Wood F.
English/French Customer Service for E-Commerce, Zendesk, Helpdesk...
Video Editors
Haiti
$89.0K
19
5.0
/ 5
(10)
$15/hr
70
16
DR
Darshana R.
System / Network Engineer
Network Engineers
Sri Lanka
$64.1K
5
5.0
/ 5
(4)
$15/hr
69
17
MR
Mahmood R.
IT Support & UniFi Network Specialist for Small Business
It Support Specialists
Pakistan
$61.2K
64
4.9
/ 5
(27)
$15/hr
68
18
KM
Khavin M.
SaaS Support & Ops | Intercom, EVV/NDIS, Helpdesk & Escalations
Customer Support Plugin Freelancers
Philippines
$51.5K
5
5.0
/ 5
(2)
$18/hr
68
19
SA
Sunshine A.
IT Support & Service Coordinator | Automation Specialist
Saltstack Freelancers
Philippines
$49.5K
11
4.4
/ 5
(6)
$15/hr
65
20
RK
Richard K.
PV Solar Permits & Utility Manager | Solar Ops | Project Coordination
Copywriters
Zambia
$48.2K
4
5.0
/ 5
(1)
$20/hr
68
21
MP
Marco Paolo L.
Experienced Customer Support | Analyst | Project Manager |
Help Desk Technicians
Philippines
$41.8K
11
5.0
/ 5
(10)
$5/hr
67
22
CB
Chris B.
System and Network Administrator
Kubernetes Freelancers
Uganda
$38.0K
34
5.0
/ 5
(20)
$13/hr
67
23
MU
Matti Ur Rehman K.
MSP | Helpdesk IT Support Tier II or III & Server Administration
Help Desk Technicians
Pakistan
$36.2K
24
4.9
/ 5
(9)
$20/hr
66
24
YH
Yassine H.
IT Support Specialist | CCNA, Comptia A+, Comptia N+, MS365 & ITILv4
Business Managers
Morocco
$27.6K
4
5.0
/ 5
(2)
$23/hr
66
25
MW
Mpoyi W.
Technical Support | Helpdesk M365 | Wordpress Development
Elementor Freelancers
South Africa
$26.8K
8
4.9
/ 5
(5)
$15/hr
65
26
SC
Salim C.
WordPress & Web Solutions Expert | IT Support | Custom App & AI Expert
Salesforce App Developers
Canada
$26.3K
82
4.9
/ 5
(33)
$20/hr
65
27
LB
Lein B.
E-commerce Customer Support Specialist | Shopify & Email Support
Email Handlers
Philippines
$17.0K
12
5.0
/ 5
(9)
$6/hr
64
28
AD
allysa D.
Network Engineer / L2 MSP IT Specialist
Network Equipment Freelancers
Philippines
$16.2K
2
5.0
/ 5
(1)
$13/hr
64
29
HS
Hassen S.
Application IT Support and Dispute management Specialist
Customer Service Representatives
Tunisia
$14.9K
14
5.0
/ 5
(4)
$9/hr
64
30
JA
Jerwin A.
Computer Repair | Technical Support| Windows Expert
It Support Specialists
Philippines
$10.8K
67
4.4
/ 5
(25)
$20/hr
60
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