E-commerce Dispute Specialist
PayPal, Klarna, Oceanpayment, Stripe chargeback and dispute specialist
If this is your agency
#12,933
of 28,921 agencies on Upwork by lifetime earnings, and #153 in Accounting.
- #12,932Algocipher Quantitative$1 ahead
- #12,933E-commerce Dispute Specialistthis agency
- #12,934Macaw Digital Pro$0 behind
Total earned
$4.8K
lifetime, as published
Jobs
5
contracts to date
Hours
1,004
billed hourly
Job Success
Not rated yet
not yet rated
Hourly rate
$15/hr
team range
Index Score
37
#19358 overall
Insights
How these are computed- Run-rate, measured
- pending
- Needs two observations at least 14 days apart. Our next read of this page turns this on. Nothing is extrapolated from a single contract.
- Lifetime pace
- $597/yr estimate
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- $960
- Average contract value to date.
- Recent earnings, per Upwork
- $0
- The "recent" figure Upwork attaches to the directory card. Upwork does not publish the window, so it is shown as its number, not ours.
- Realised hourly
- $5/hr
- Total earned over billed hours. Fixed-price work inflates it; compare with the rate card.
Index Score breakdown36.5/100
Scale 21/40Quality 10/20Trust 0/15Momentum 3/15Team 2.5/10
Observation history
Every read of the public page. Last observed Oct 30, 2026 (live read).
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Oct 30, 2026 | $4.8K | 5 | Not rated |
One observation so far. The index re-reads every page on a rolling schedule; claimed pages are read weekly.
About
🌍 General Role of a Chargeback & Dispute Specialist Main Objective: Protect revenue by managing chargebacks, disputes, and payment reversals efficiently. Key Skills: Strong communication, evidence collection, platform-specific policy knowledge, time-sensitive response handling, and understanding fraud vs. service-related disputes. 🔹 PayPal Dispute Types: Unauthorized transaction Item not received Item significantly not as described Process: Dispute → escalates to a Claim if unresolved → PayPal reviews and decides. Specialist role: Gather compelling evidence (tracking, proof of delivery, communication logs). Challenge: High buyer protection bias; need airtight evidence. Tools: Resolution Center, API dispute integration. 🔹 Klarna Dispute Nature: Focuses on “Buy Now, Pay Later” (BNPL) disputes. Customers can pause payments while investigating. Process: Customer reports an issue → Klarna investigates with merchant → Merchant provides proof. Emphasis on delivery confirmation and communication logs. Challenge: Must work quickly to prevent unpaid installments becoming chargebacks. Tools: Klarna Merchant Portal. 🔹 Oceanpayment Dispute Types: Standard card scheme disputes (Visa, Mastercard, AMEX, etc.) since it’s a payment gateway. Process: Chargeback filed through card issuer → Oceanpayment notifies merchant → Evidence required within card network deadlines. Follows card network reason codes (fraud, service not provided, duplicate transaction, etc.). Challenge: Multiple card network rules → requires precise compliance knowledge. Tools: Oceanpayment Merchant Dashboard, chargeback reports. 🔹 Stripe Dispute Types: Fraudulent transaction Product not received Service/product not as described Process: Cardholder files chargeback → Stripe auto-debits merchant → Merchant submits evidence. Stripe submits evidence to issuer; final decision by card network. Challenge: Stripe does not make the final decision (issuer does). Strong evidence is critical. Tools: Stripe Dashboard, Radar (fraud detection), automated evidence templates.Read more
Skills
SEO WritingCustomer ServiceAccountingEmail MarketingSearch Engine OptimizationLead GenerationSalesDropshippingCustomer RetentionPhoto EditingSocial Media ManagementAlternative Dispute ResolutionOrder Processing
Agency facts
- Team size
- Not published
- Teams on Upwork
- 1
- Founded
- Not published
- Member since
- Oct 2018
- Last contract
- Apr 2020
- Owner
- Jean D.
- Client focus
- Not published
- Members in
- Philippines
- Languages
- Not published
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E-commerce Dispute Specialist is #12933 of 28,921 Upwork agencies. Post the card, or share the link and the card comes with it.
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#12933 overall
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#153 in Accounting
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#423 in Email Marketing
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#821 in Lead Generation
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#1388 in SEO
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#650 in Philippines
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