Empire Outsourcing
Bilingual Customer Services
If this is your agency
#2,767
of 28,921 agencies on Upwork by lifetime earnings, and #27 in BPO.
- #2,766Partnered Management Group$21 ahead
- #2,767Empire Outsourcingthis agency
- #2,768MS Freelancing$152 behind
Total earned
$176K
lifetime, as published
Jobs
19
contracts to date
Hours
17.9K
billed hourly
Job Success
100%
JSS
Hourly rate
$14/hr
team range
Index Score
66
#3415 overall
Insights
How these are computed- Run-rate, measured
- pending
- Needs two observations at least 14 days apart. Our next read of this page turns this on. Nothing is extrapolated from a single contract.
- Lifetime pace
- $48.9K/yr estimate
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- $9.3K
- Average contract value to date.
- Recent earnings, per Upwork
- $4.1K
- The "recent" figure Upwork attaches to the directory card, with 512 recent hours. Upwork does not publish the window, so it is shown as its number, not ours.
- Realised hourly
- $10/hr
- Total earned over billed hours. Fixed-price work inflates it; compare with the rate card.
Index Score breakdown65.5/100
Scale 30/40Quality 20/20Trust 0/15Momentum 9/15Team 6.5/10
Observation history
Every read of the public page. Last observed Oct 30, 2026 (live read).
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Oct 30, 2026 | $176K | 19 | 100% |
One observation so far. The index re-reads every page on a rolling schedule; claimed pages are read weekly.
About
Over the last 10 years, we have worked as a customer service representative agency, we were able to learn about the call center industry and deal with angry customers. We learned to provide great customer service. We are committed and responsible people. We love to help customers and educate them about the product. Phone: +1 (772) 206-0423 Email: info@empireoutsourcing.com Website: www.empireoutsourcing.com You should hire us because we are responsible and enthusiastic people who love to help people, especially customers who have no idea how to use their products and resolve their doubts about the product and service. We always give 100% of ourselves in every single call/Email/Chat. We prefer long-term jobs, as We prefer to work for a company for years.Read more
Skills
Call Center ManagementCustomer ServiceDigital MarketingVirtual AssistanceAutomotiveMarketingLead GenerationSalesAppointment SettingBPO Call CenterSpanish
Agency facts
- Team size
- 11-50
- Teams on Upwork
- 1
- Founded
- Not published
- Member since
- Mar 2023
- Last contract
- Sep 2026
- Owner
- Freddy J B.
- Client focus
- Small business
- Country
- Managua, Nicaragua
- Languages
- Not published
Agencies in the same categories
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Empire Outsourcing is #2767 of 28,921 Upwork agencies, top 10%. Post the card, or share the link and the card comes with it.
Live badges for your site
One for each ranking: overall, every category, and your country. Each refreshes with the index.
#2767 overall
<a href="https://www.upworkinsights.com/agencies/empire-outsourcing"><img src="https://www.upworkinsights.com/badge/empire-outsourcing" alt="Empire Outsourcing, #2767 overall on Upwork Insights" width="360" height="64"></a>
#27 in BPO
<a href="https://www.upworkinsights.com/agencies/empire-outsourcing"><img src="https://www.upworkinsights.com/badge/empire-outsourcing?category=bpo-companies" alt="Empire Outsourcing, #27 in BPO on Upwork Insights" width="360" height="64"></a>
#29 in Call Center
<a href="https://www.upworkinsights.com/agencies/empire-outsourcing"><img src="https://www.upworkinsights.com/badge/empire-outsourcing?category=call-center-agencies" alt="Empire Outsourcing, #29 in Call Center on Upwork Insights" width="360" height="64"></a>
#37 in Virtual Assistant
<a href="https://www.upworkinsights.com/agencies/empire-outsourcing"><img src="https://www.upworkinsights.com/badge/empire-outsourcing?category=virtual-assistant-agencies" alt="Empire Outsourcing, #37 in Virtual Assistant on Upwork Insights" width="360" height="64"></a>
#137 in Digital Marketing
<a href="https://www.upworkinsights.com/agencies/empire-outsourcing"><img src="https://www.upworkinsights.com/badge/empire-outsourcing?category=digital-marketing-agencies" alt="Empire Outsourcing, #137 in Digital Marketing on Upwork Insights" width="360" height="64"></a>
#150 in Lead Generation
<a href="https://www.upworkinsights.com/agencies/empire-outsourcing"><img src="https://www.upworkinsights.com/badge/empire-outsourcing?category=lead-generation-companies" alt="Empire Outsourcing, #150 in Lead Generation on Upwork Insights" width="360" height="64"></a>
#6 in Nicaragua
<a href="https://www.upworkinsights.com/agencies/empire-outsourcing"><img src="https://www.upworkinsights.com/badge/empire-outsourcing?country" alt="Empire Outsourcing, #6 in Nicaragua on Upwork Insights" width="360" height="64"></a>
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