Gi-Em Solutions
Customer Service & Sales, VA Services, Annotation, Data Entry & Research, Transcription and Translation
If this is your agency
#26,302
of 28,921 agencies on Upwork by lifetime earnings, and #287 in Translation.
- #26,301Your Smart Virtual Office (YSVO)earnings hidden
- #26,302Gi-Em Solutionsthis agency
- #26,303Frazier Business Development Companyearnings hidden
Total earned
Hidden
kept private by the agency
Jobs
59
contracts to date
Hours
19.1K
billed hourly
Job Success
100%
JSS
Hourly rate
$3–$125/hr
team range
Index Score
62
#4266 overall
Insights
How these are computed- Run-rate, measured
- pending
- Needs two observations at least 14 days apart. Our next read of this page turns this on. Nothing is extrapolated from a single contract.
- Lifetime pace
- n/a
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- n/a
- Average contract value to date.
- Realised hourly
- n/a
- Total earned over billed hours. Fixed-price work inflates it; compare with the rate card.
Index Score breakdown61.8/100
Scale 32.3/40Quality 20/20Trust 0/15Momentum 3/15Team 6.5/10
Observation history
Every read of the public page. Last observed Oct 30, 2026 (live read).
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Oct 30, 2026 | Hidden | 59 | 100% | |
| Oct 29, 2026 | Hidden | 59 | 100% |
About
GLOBALLY INCLINED & EMPOWERED (Gi - Em) Consisting of extensively trained and highly experienced customer service, sales and data entry professionals, Gi-Em Solutions is a team that will provide you with your staffing needs. Gi-Em Solutions can guarantee you exemplary performance from skilled freelancers who are passionate about taking care of customers and generating great results to clients. Freelancers from the Gi-Em Solutions Agency undergo the following TRAINING and WORKSHOPS * FAB and CONSULTATIVE SELLING - selling based on needs vs wants; understanding the real need of the customer and adding value to products and services * OVERCOMING SALES OBJECTIONS - re-adjusting the sales pitch based on the customer's objections; creating the sense of urgency * EXTREME CUSTOMER CONNECTION - making sure that customers are taken care of in a personalized manner * THE MOVING FORWARD ATTITUDE - finding the most efficient way of resolving a customer's issue through the use of effective probing questions * EMPATHY vs SYMPATHY - knowing the difference between understanding the emotion versus acknowledging it * DIFFUSING ANGRY CUSTOMERS - calming down a customer in a polite manner and taking control of the situation in a professional way PRIMARY SKILLS / SERVICES OFFERED ** CUSTOMER SERVICE (phone, live chat, email/ticket) - answering customer queries; retention and escalations ** TECHNICAL SUPPORT - troubleshooting, step-by-step instructions ** APPOINTMENT SETTING - applicant screening process, lead generation, schedule appointments and contact field agents ** TELEMARKETING / OUTBOUND (or, Inbound) SALES - cold calling, solicitation to prospective customers, reception of incoming sales calls OTHER SKILLS / SERVICES OFFERED ** VIRTUAL ASSISTANT SERVICES - managing daily tasks, creating MS Power Point presentations, MS Excel spreadsheets (analysis, reporting, etc.) ** ANNOTATION and TAGGING - training AI and software through image / frame annotation ** DATA ENTRY & RESEARCH - preparing the data collection, steps in data management ** TRANSCRIPTION - legal, medical, general transcribing of audio files samples include court hearing, interview, church homily/preaching, speaker to audience ** TRANSLATION - general translation, English to Japanese Nihongo, Cantonese and Mandarin. WORK HISTORY Bank of America Microsoft T-Mobile Orbitz & Cheaptickets (now Expedia) Wish.com Gi-Em Solutions is geared towards your company's success while being open to coaching and improvement opportunities.Read more
Skills
Live Chat OperatorCustomer ServiceTranslationVirtual AssistantWebinar JamData EntryForum ModerationMachine LearningGeneral TranscriptionData ScienceCommunity ManagementCustomer SupportSalesTechnical SupportEmail Communication
Agency facts
- Team size
- 11-50
- Teams on Upwork
- 1
- Founded
- Not published
- Member since
- Jan 2015
- Last contract
- Jul 2025
- Owner
- Iggy L.
- Client focus
- Not published
- Members in
- Philippines
- Languages
- Not published
Agencies in the same categories
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Gi-Em Solutions is #26302 of 28,921 Upwork agencies. Post the card, or share the link and the card comes with it.
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#26302 overall
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#287 in Translation
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#1502 in Machine Learning
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#1259 in Philippines
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