Marvelous CSVA
For 4+ years, our team has been providing top-tier customer service and support through phone, email, and chat to more than 30 clients, companies, and brands. We also provide virtual and admin assistance, Shopify support, and sales and lead generation.
If this is your agency
#26,583
of 28,921 agencies on Upwork by lifetime earnings, and #1,864 in Lead Generation.
- #26,582Deskcode Solution Pvt. Ltd.earnings hidden
- #26,583Marvelous CSVAthis agency
- #26,584Virtual Solutions Indiaearnings hidden
Total earned
Hidden
kept private by the agency
Jobs
41
contracts to date
Hours
15.6K
billed hourly
Job Success
Not rated yet
not yet rated
Hourly rate
$6–$15/hr
min. project None
Index Score
51
#8981 overall
Insights
How these are computed- Run-rate, measured
- pending
- Needs two observations at least 14 days apart. Our next read of this page turns this on. Nothing is extrapolated from a single contract.
- Lifetime pace
- n/a
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- n/a
- Average contract value to date.
- Realised hourly
- n/a
- Total earned over billed hours. Fixed-price work inflates it; compare with the rate card.
Index Score breakdown51.1/100
Scale 31.6/40Quality 10/20Trust 0/15Momentum 3/15Team 6.5/10
Observation history
Every read of the public page. Last observed Oct 30, 2026 (live read).
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Oct 30, 2026 | Hidden | 41 | Not rated |
One observation so far. The index re-reads every page on a rolling schedule; claimed pages are read weekly.
About
Hello and welcome to Marvelous CSVA! We are a customer service and virtual assistance agency where most of the members have recently decided to move from BPO and call centers and now work 100% on Upwork! We are veterans in terms of chat, email, and phone support. Most of us are previous Team Managers and Supervisors, in which we have wide expertise in the CS industry including, but not limited to training, hiring process, performance analysis, coaching, and quality assurance. We have been exposed to different KPIs such as customer satisfaction, net promoter score, productivity, SLA, AHT, response time, and more. 🔥🔥🔥WHAT PEOPLE ARE SAYING ABOUT US🔥🔥🔥 “Marianne did a great job for us. We stopped the brand that she helped with, but she did great every step of the way. We look forward to having her work with us again soon.” - DTG Holdings “Marianne has been a pleasure to work with. Her positive attitude, hard work, and great customer support skills have made her a true asset. We were lucky to have her on our team. Thank you so much for working with us!” - Tire Agent “Mario is a truly dedicated & passionate individual who consistently expected the expectations that were set. He was a very valuable team member that we would gladly recommend to any company.” - Yubo “Mario is amazing and we were very fortunate to have his talents on board as a member of our experinced and excellent communicator! We highly recommend Mario, and that you work with him should you have the chance. Thanks, Mario!” - ezhome 💪🏽💪🏽💪🏽WHAT WE DO💪🏽💪🏽💪🏽 Our experienced team can handle your customer service team and to continuously provide excellent service and customer’s satisfaction. Here are just a few areas our team excels at: 📌 Customer Service - Phone, Email, and Chat Support - Social Media Management - Zendesk - Team Management 📌 E-Commerce and Shopify - Order Creation and Fulfillment - Issue Tracking/Logs - Helpdesk and FAQ - Refund Processing - Order Tracking - Chargeback and Dispute Claims - Paypal and Checkout - Dropshipping - Fraud Analysis 📌 Trust and Safety - Content Moderation - Profile moderation - Identity verification - ID Review - Address Review 📌 Admin Assistance - Data Entry - Lead Generation - Appointment Setting - Travel Booking - Ticket Purchasing - Admin tasks We have helped more than 30 clients, companies and brands. We were able to successfully build a foundation of their customer service team and continuously provide excellent service. We train our associates with the most common tools being used in customer service such as Zendesk, GSuite, Slack, Shopify, Paypal, and more.Read more
Skills
Live Chat OperatorCustomer ServiceOnline Chat SupportVirtual AssistantSales ManagementData EntryCustomer SupportLead GenerationSalesResearcherCold CallingPhone SupportCustomer RetentionEmail Communication
Agency facts
- Team size
- 11-50
- Teams on Upwork
- 1
- Founded
- Not published
- Member since
- Apr 2018
- Last contract
- Oct 2023
- Owner
- Mario Jr E.
- Client focus
- Medium business, Very small business, Small business
- Members in
- Philippines
- Languages
- Not published
Agencies in the same categories
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Marvelous CSVA is #26583 of 28,921 Upwork agencies. Post the card, or share the link and the card comes with it.
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#26583 overall
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#1864 in Lead Generation
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#1285 in Philippines
<a href="https://www.upworkinsights.com/agencies/marvelous-csva"><img src="https://www.upworkinsights.com/badge/marvelous-csva?country" alt="Marvelous CSVA, #1285 in Philippines on Upwork Insights" width="360" height="64"></a>
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