NCR Solutions
AI-powered managed services agency that helps growing brands scale via customer support, lead generation, growth marketing and back-office operations, with trained teams, and operational reporting built in.
If this is your agency
#12,217
of 28,921 agencies on Upwork by lifetime earnings, and #27 in Managed Service Providers.
- #12,216Kiki Team$2 ahead
- #12,217NCR Solutionsthis agency
- #12,218HallPass Freelance$2 behind
Total earned
$6.0K
lifetime, as published
Jobs
11
contracts to date
Hours
160
billed hourly
Job Success
71%
JSS
Hourly rate
$50–$100/hr
min. project $1,000+
Index Score
47
#10915 overall
Insights
How these are computed- Run-rate, measured
- pending
- Needs two observations at least 14 days apart. Our next read of this page turns this on. Nothing is extrapolated from a single contract.
- Lifetime pace
- $2.1K/yr estimate
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- $547
- Average contract value to date.
- Recent earnings, per Upwork
- $1.6K
- The "recent" figure Upwork attaches to the directory card, with 119 recent hours. Upwork does not publish the window, so it is shown as its number, not ours.
- Realised hourly
- $38/hr
- Total earned over billed hours. Fixed-price work inflates it; compare with the rate card.
Index Score breakdown47.3/100
Scale 21.6/40Quality 14.2/20Trust 0/15Momentum 9/15Team 2.5/10
Observation history
Every read of the public page. Last observed Oct 30, 2026 (live read).
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Oct 30, 2026 | $6.0K | No change | 11 | 71% |
| Oct 29, 2026 | $6.0K | 11 | 71% |
About
𝗡𝗖𝗥 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 is an agency operating across 7 countries, trusted by 980+ clients including IRC, IDEO, and the Gates Foundation. We combine trained human teams, AI automation, and operational reporting, so brands can scale without building expensive in-house departments. 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱: PCI, ISO, SOC2, GDPR, and Great Place to Work® Canada. 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝘂𝘀: We start with a quick alignment of your goals, then set up the right team, tools, and workflows. From there, we function in structured cycles with regular updates and clear performance tracking, so you always have visibility into results, not just activity. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗪𝗲 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 -𝗔𝗜 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: AI agents, N8N & Make.com workflow automation, CRM/API integrations, intelligent business process automation, and Power BI dashboards to streamline operations and drive data-backed decisions. -𝗨𝗜/𝗨𝗫 & 𝗪𝗲𝗯/𝗠𝗼𝗯𝗶𝗹𝗲 𝗗𝗲𝘀𝗶𝗴𝗻: UI/UX optimization, landing page design, wireframing, prototyping, and responsive design focused on usability and conversions. -𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 & 𝗦𝗘𝗢: Paid media (Google, Meta, LinkedIn), keyword research, GA4 tracking, technical SEO, content strategy, and CRO to increase traffic, leads, and ROAS. -𝗕𝟮𝗕 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗔𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 𝗦𝗲𝘁𝘁𝗶𝗻𝗴: Targeted prospecting, ICP research, lead qualification, SDR services, and CRM pipeline management (HubSpot, Salesforce) to consistently book qualified meetings. -𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝗫 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 (𝟮𝟰/𝟳): Live chat, helpdesk management (Zendesk, Freshdesk, Intercom), ticket handling, call center services, and CSAT/FCR optimization for SaaS, eCommerce, and service businesses. We also support clients with 𝗛𝗥 & 𝗧𝗮𝗹𝗲𝗻𝘁 𝗮𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 & 𝗕𝗮𝗰𝗸 𝗢𝗳𝗳𝗶𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, typically as add-ons to the core engagement. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗪𝗲'𝘃𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 - Deployed an omnichannel AI support solution achieving a 60–80% call deflection rate, handling 15K+ monthly calls with an 86% resolution rate and 3-minute average setup time. - Improved overall QA scores by 15–30% within 60 days for a BPO client, reducing auto-fails and compliance errors by 40%. 𝗪𝗵𝗼 𝗪𝗲 𝗪𝗼𝗿𝗸 𝗕𝗲𝘀𝘁 𝗪𝗶𝘁𝗵: SaaS companies, D2C/eCommerce brands, professional services, financial services, and healthcare businesses that need reliable execution without the cost of building in-house. 𝗞𝗘𝗬𝗪𝗢𝗥𝗗𝗦: Customer Support | AI Chatbot | Live Chat Support | Technical Support | Customer Support Automation | Lead Generation | Appointment Setting | B2B Lead Gen | Cold Calling | SDR | Outbound Sales | Google Ads | Meta Ads | PPC | SEO | Marketing Automation | Growth Marketing | Data Analytics | BI | Tableau | Data Visualization | Recruitment | Talent Acquisition | HR Outsourcing | Remote Hiring | UX Design | UI Design | Web Design | Brand IdentityRead more
Skills
Business IntelligenceCustomer ServiceUser Experience DesignAI ChatbotMarketing AutomationArtificial IntelligenceManaged ServicesHuman ResourcesUser Interface DesignCustomer SupportLead GenerationAppointment SettingSales DevelopmentData AnalyticsPerformance Marketing
Agency facts
- Team size
- 500+
- Teams on Upwork
- 1
- Founded
- Not published
- Member since
- Dec 2023
- Last contract
- Sep 2026
- Owner
- Haroon M.
- Client focus
- Large business, Medium business, Small business
- Country
- Mississauga, Canada
- Languages
- Not published
Agencies in the same categories
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NCR Solutions is #12217 of 28,921 Upwork agencies. Post the card, or share the link and the card comes with it.
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#12217 overall
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#27 in Managed Service Providers
<a href="https://www.upworkinsights.com/agencies/ncr-solutions"><img src="https://www.upworkinsights.com/badge/ncr-solutions?category=managed-service-provider-companies" alt="NCR Solutions, #27 in Managed Service Providers on Upwork Insights" width="360" height="64"></a>
#519 in UX
<a href="https://www.upworkinsights.com/agencies/ncr-solutions"><img src="https://www.upworkinsights.com/badge/ncr-solutions?category=user-experience-agencies" alt="NCR Solutions, #519 in UX on Upwork Insights" width="360" height="64"></a>
#683 in Artificial Intelligence
<a href="https://www.upworkinsights.com/agencies/ncr-solutions"><img src="https://www.upworkinsights.com/badge/ncr-solutions?category=artificial-intelligence-companies" alt="NCR Solutions, #683 in Artificial Intelligence on Upwork Insights" width="360" height="64"></a>
#771 in Lead Generation
<a href="https://www.upworkinsights.com/agencies/ncr-solutions"><img src="https://www.upworkinsights.com/badge/ncr-solutions?category=lead-generation-companies" alt="NCR Solutions, #771 in Lead Generation on Upwork Insights" width="360" height="64"></a>
#228 in Canada
<a href="https://www.upworkinsights.com/agencies/ncr-solutions"><img src="https://www.upworkinsights.com/badge/ncr-solutions?country" alt="NCR Solutions, #228 in Canada on Upwork Insights" width="360" height="64"></a>
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