Special Customer Service
Top RatedSCS Agency | Customer Support, Hospitality & Business Operations / Client Onboarding and tecnical support
If this is your agency
#26,056
of 28,921 agencies on Upwork by lifetime earnings, and #284 in Translation.
- #26,055Sidh Web Solutionsearnings hidden
- #26,056Special Customer Servicethis agency
- #26,057Blue Digital Solutionsearnings hidden
Total earned
Hidden
kept private by the agency
Jobs
84
contracts to date
Hours
32.1K
billed hourly
Job Success
100%
JSS
Hourly rate
$4–$20/hr
min. project $1,000+
Index Score
80
#1044 overall
Insights
How these are computed- Run-rate, measured
- pending
- Needs two observations at least 14 days apart. Our next read of this page turns this on. Nothing is extrapolated from a single contract.
- Lifetime pace
- n/a
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- n/a
- Average contract value to date.
- Realised hourly
- n/a
- Total earned over billed hours. Fixed-price work inflates it; compare with the rate card.
Index Score breakdown80/100
Scale 34/40Quality 20/20Trust 10.5/15Momentum 9/15Team 6.5/10
Observation history
Every read of the public page. Last observed Oct 30, 2026 (live read).
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Oct 30, 2026 | Hidden | 84 | 100% |
One observation so far. The index re-reads every page on a rolling schedule; claimed pages are read weekly.
About
SCS Agency is a Tunisia-based outsourcing company helping businesses scale through professional customer support, client onboarding, hospitality operations, live chat, email management, call handling, and back-office services. We work with startups, growing businesses, hotels, short-term rental operators, SaaS companies, and online service providers across Europe, North America, and the Middle East. What makes SCS Agency different is our managed-service approach. Rather than simply providing agents, we provide supervision, training, quality control, reporting, and operational continuity. Clients benefit from a dedicated point of contact while having access to the resources and flexibility of an entire support team. Our experience includes: ✔ Customer Support (Chat, Email & Phone) ✔ Client Onboarding & Account Management ✔ Hospitality & Property Management Operations ✔ Airbnb, Booking.com, VRBO & Direct Booking Support ✔ Reservation Management & Guest Relations ✔ CRM & Help Desk Management ✔ Back-Office Administration ✔ Lead Qualification & Follow-Up ✔ Virtual Assistant Services ✔ 24/7 Support Solutions We have worked with international clients including hospitality companies, property managers, hotels, digital businesses, and service providers in Switzerland, France, the UK, Spain, Germany, Saudi Arabia, the USA, and other global markets. Our team is experienced with platforms such as Guesty, Cloudbeds, Hostaway, Mews, OwnerRez, ChargeAutomation, Zendesk, Jira, Shopify, Zoho, Slack, Trello, ClickUp, Bitrix24, Google Workspace, Microsoft Office, and many other customer support and operational tools. At SCS Agency, our mission is simple: deliver reliable, professional, and scalable support that improves customer satisfaction, operational efficiency, and business growth. Available for long-term partnerships, dedicated agents, and 24/7 support solutions.Read more
Skills
Email EtiquetteTranslationOnline Chat SupportCustomer OnboardingGermanEnglishArabicFrenchHospitality & TourismReal EstateTechnical SupportPhone SupportProperty ManagementCastilian Spanish
Agency facts
- Team size
- 11-50
- Teams on Upwork
- 1
- Founded
- Not published
- Member since
- Dec 2014
- Last contract
- Sep 2026
- Owner
- Maryem Z.
- Client focus
- Medium business, Small business
- Members in
- Tunisia
- Languages
- Not published
Agencies in the same categories
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Special Customer Service is #26056 of 28,921 Upwork agencies. Post the card, or share the link and the card comes with it.
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#26056 overall
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#284 in Translation
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#41 in Tunisia
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