StraightUp!
Call Center Management and Customer Support Experts
If this is your agency
#14,463
of 28,921 agencies on Upwork by lifetime earnings, and #105 in Call Center.
- #14,462Rakib's SEO Team$1 ahead
- #14,463StraightUp!this agency
- #14,464Apprimu$0 behind
Total earned
$2.9K
lifetime, as published
Jobs
4
contracts to date
Hours
833
billed hourly
Job Success
Not rated yet
not yet rated
Hourly rate
$5–$10/hr
team range
Index Score
35
#20586 overall
Insights
How these are computed- Run-rate, measured
- pending
- Needs two observations at least 14 days apart. Our next read of this page turns this on. Nothing is extrapolated from a single contract.
- Lifetime pace
- $350/yr estimate
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- $725
- Average contract value to date.
- Recent earnings, per Upwork
- $0
- The "recent" figure Upwork attaches to the directory card. Upwork does not publish the window, so it is shown as its number, not ours.
- Realised hourly
- $3/hr
- Total earned over billed hours. Fixed-price work inflates it; compare with the rate card.
Index Score breakdown35.3/100
Scale 19.8/40Quality 10/20Trust 0/15Momentum 3/15Team 2.5/10
Observation history
Every read of the public page. Last observed Oct 30, 2026 (live read).
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Oct 30, 2026 | $2.9K | No change | 4 | Not rated |
| Oct 29, 2026 | $2.9K | 4 | Not rated |
About
We are available 24/7 to take care of your customer service needs. We are trained to speak in your brand’s voice and maintain values in every interaction with your customers. We conduct our own regular quality reviews within the team to make sure that we are always on top of our game. We also guarantee to make it easier for you to achieve and exceed customer expectations because we value your business like it is our own. We do not outsource talents, because WE are the talents. Most members of the team have worked in the Call Center Industry for at least 5 years and we specialize in the following fields: * General Information Assistance * Billing Inquiries * Retention * Order Taking * Email and Chat Support * Phone Support * eCommerce Administrative Assistance (Shopify) - order fulfillment - update product listings - edit product titles/descriptions - dropshipping support - store set-up Other services offered: * Administrative Assistance * Data Entry * Audio/Voice Transcription * Virtual Personal Assistant * ESL Online TutorRead more
Skills
Call Center ManagementCustomer ServiceOnline Chat SupportShopifyGeneral TranscriptionCustomer SupportPhone SupportCustomer RetentionZendeskEmail Communication
Agency facts
- Team size
- Not published
- Teams on Upwork
- 1
- Founded
- Not published
- Member since
- Jul 2018
- Last contract
- Oct 2020
- Owner
- Mike I.
- Client focus
- Not published
- Members in
- Philippines
- Languages
- Not published
Agencies in the same categories
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StraightUp! is #14463 of 28,921 Upwork agencies. Post the card, or share the link and the card comes with it.
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#14463 overall
<a href="https://www.upworkinsights.com/agencies/straightup"><img src="https://www.upworkinsights.com/badge/straightup" alt="StraightUp!, #14463 overall on Upwork Insights" width="360" height="64"></a>
#105 in Call Center
<a href="https://www.upworkinsights.com/agencies/straightup"><img src="https://www.upworkinsights.com/badge/straightup?category=call-center-agencies" alt="StraightUp!, #105 in Call Center on Upwork Insights" width="360" height="64"></a>
#2023 in Shopify Development
<a href="https://www.upworkinsights.com/agencies/straightup"><img src="https://www.upworkinsights.com/badge/straightup?category=shopify-development-companies" alt="StraightUp!, #2023 in Shopify Development on Upwork Insights" width="360" height="64"></a>
#712 in Philippines
<a href="https://www.upworkinsights.com/agencies/straightup"><img src="https://www.upworkinsights.com/badge/straightup?country" alt="StraightUp!, #712 in Philippines on Upwork Insights" width="360" height="64"></a>
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