workfromhomegh
BPO Specialist | Cold Calling, Appointment Setting & Support VA
If this is your agency
#8,339
of 28,921 agencies on Upwork by lifetime earnings, and #181 in Virtual Assistant.
- #8,338CodiNative$5 ahead
- #8,339workfromhomeghthis agency
- #8,340Rylix Studios Pvt Ltd$3 behind
Total earned
$20.9K
lifetime, as published
Jobs
36
contracts to date
Hours
3,607
billed hourly
Job Success
81%
JSS
Hourly rate
$7/hr
team range
Index Score
59
#5036 overall
Insights
How these are computed- Run-rate, measured
- pending
- Needs two observations at least 14 days apart. Our next read of this page turns this on. Nothing is extrapolated from a single contract.
- Lifetime pace
- $13.4K/yr estimate
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- $581
- Average contract value to date.
- Recent earnings, per Upwork
- $11.0K
- The "recent" figure Upwork attaches to the directory card, with 2,215 recent hours. Upwork does not publish the window, so it is shown as its number, not ours.
- Realised hourly
- $6/hr
- Total earned over billed hours. Fixed-price work inflates it; compare with the rate card.
Index Score breakdown59.4/100
Scale 24.7/40Quality 16.2/20Trust 0/15Momentum 12/15Team 6.5/10
Observation history
Every read of the public page. Last observed Oct 30, 2026 (live read).
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Oct 30, 2026 | $20.9K | 36 | 81% |
One observation so far. The index re-reads every page on a rolling schedule; claimed pages are read weekly.
About
Looking for a reliable outbound caller who consistently books qualified meetings, or a patient-first support specialist for your team? At workfromhomegh, I deliver dependable, results-driven BPO solutions. I combine outbound sales execution (cold calling, appointment setting, lead generation) with meticulous customer care (inbound phone, live chat, email, and healthcare virtual assistance). Whether you need a dedicated rep to run through 100+ outbound dials daily or someone to manage your patient calendar and support tickets, I learn your script and SOPs fast, communicate clearly, and hit KPIs consistently. ━━━━━━━━━━━━━━━━━━━━━━━━━━ SERVICES & CORE COMPETENCIES ━━━━━━━━━━━━━━━━━━━━━━━━━━ Outbound Sales & Appointment Setting: • High-volume cold calling (B2B & B2C) with confident objection handling • Direct calendar scheduling via Calendly, HubSpot, or Google Calendar • Lead list qualification, contact verification, and pipeline updates • Strategic follow-up cadence (calls, SMS, follow-up emails) Healthcare Virtual Assistance: • Patient intake, scheduling, confirmations, and no-show reduction follow-ups • Insurance eligibility verification and basic patient inquiries • HIPAA-compliant, empathetic communication • EMR/EHR data entry and doctor schedule coordination Omnichannel Customer Support: • Inbound phone support with clear, fluent, and professional English • Live chat and helpdesk ticket resolution (Zendesk, Gorgias, Freshdesk, Intercom) • Email response management and inbox zero workflows • Order lookups, returns, basic troubleshooting, and polite escalation ━━━━━━━━━━━━━━━━━━━━━━━━━━ TECHNICAL TOOLS & SYSTEMS ━━━━━━━━━━━━━━━━━━━━━━━━━━ • Dialers / VoIP: Kixie, Aircall, RingCentral, PhoneBurner, Dialpad, Vonage • CRMs: HubSpot, GoHighLevel (GHL), Salesforce, Zoho, Pipedrive • Helpdesks: Zendesk, Freshdesk, Intercom, Gorgias, Tidio • Productivity: Google Workspace, Slack, Notion, Asana, Trello, MS 365 ━━━━━━━━━━━━━━━━━━━━━━━━━━ WORK SETUP & RELIABILITY ━━━━━━━━━━━━━━━━━━━━━━━━━━ • High-speed fiber internet with backup connection • Noise-canceling USB headset & quiet, dedicated home office • Full availability during US (EST/CST/PST), UK (GMT), and AU business hours Ready to scale your outreach or take customer support off your plate? Click the "Invite to Job" or "Hire" button above, and let's discuss your targets!Read more
Skills
Email SupportCustomer ServiceOnline Chat SupportCRM SoftwareData EntryVirtual AssistanceMarketingHealthcare ManagementLead GenerationSalesAppointment SettingTechnical SupportCold CallingHealthcareTelemarketing
Agency facts
- Team size
- 11-50
- Teams on Upwork
- 1
- Founded
- Not published
- Member since
- Apr 2025
- Last contract
- Oct 2026
- Owner
- Joseph Nelson A.
- Client focus
- Large business, Medium business, Very small business, Small business
- Members in
- Philippines
- Languages
- Not published
Agencies in the same categories
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workfromhomegh is #8339 of 28,921 Upwork agencies. Post the card, or share the link and the card comes with it.
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#8339 overall
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#181 in Virtual Assistant
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#508 in Lead Generation
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#420 in Philippines
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