Upwork Enterprise

Upwork Enterprise is Upwork's offering for large organisations, bundling the marketplace with compliance, worker classification, consolidated billing and account management under a negotiated agreement rather than the standard client terms.

A standard client posts a job, pays as they go and is charged the client marketplace fee on each payment. An Enterprise client signs a company-wide agreement with Upwork instead. Upwork's published description of the programme covers a dedicated account team, screening and classification of workers as contractors or employees, consolidated invoicing and reporting across every hiring manager in the business, and the option to route work through Upwork's managed services. The fees an Enterprise client pays, and how the freelancer service fee applies on Enterprise contracts, are set out in that agreement and in Upwork's Help Center; they are set by Upwork and may change, so they are not restated here.

For a freelancer or agency the practical difference is the badge on the job post and the paperwork. Enterprise job posts are marked as such, often go to talent Upwork has pre-screened, and may ask for extra documentation before a contract starts. Expert-Vetted and Top Rated Plus profiles are the ones Upwork says it surfaces to these buyers.

In Upwork Inc.'s filings Enterprise is also a reporting line. Revenue is split between marketplace and Enterprise revenue, and the full value of managed Enterprise work is recognised as revenue, which is one reason the blended take rate moves with the mix.