Agwu I.
IT Systems Admin | L2 Technical Support | Microsoft 365 | Azure
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Show all 25 skill ranks
#4 in Windows PowerShell Experts#5 in Prologic Technology Systems TEAMS Specialists#6 in Systems Engineers#6 in eFileCabinet Specialists#8 in System Administrators#11 in Microsoft Windows Powershell Specialists#33 in Microsoft Outlook Specialists#35 in Windows PowerShell Developers#36 in IT Helpdesk Support Agents#37 in Microsoft Windows Server Specialists#39 in Microsoft SharePoint Administrators#40 in Microsoft Teams Professionals#53 in Microsoft Active Directory Specialists#53 in Systems Engineers#89 in Certified Application Developers#97 in MS Office 365 Specialists#111 in App Development Freelancers#128 in Linux System Administrators#215 in Flutter Developers#621 in Android App Developers
Total earned
$40.2K
lifetime, as published
Jobs
10
contracts to date
Hours
n/a
not published
Client rating
5.0 / 5
10 reviews · JSS 100%
Hourly rate
$25/hr
profile rate
Index Score
70
#26288 overall
Insights
How these are computed- Run-rate, measured
- $13.3K/yr
- Earnings growth between Jul 17, 2025 and Nov 12, 2026 (483 days), annualised. ≈ $1.1K/month.
- Lifetime pace
- n/a
- Lifetime earnings divided by years on Upwork. A floor on historical pace, not a forecast.
- Earnings per job
- $4.0K
- Average contract value to date.
- Realised hourly
- n/a
- Total earned over billed hours. Fixed-price work inflates it; compare with the profile rate.
Index Score breakdown70/100
Scale 34.5/45Quality 25/25Trust 0/15Momentum 10.5/15
Observation history
Every read of the public profile. Last observed Nov 12, 2026.
| Observed | Earned | Δ | Jobs | JSS |
|---|---|---|---|---|
| Nov 12, 2026 | $40.2K | +$17.6K | 10 | Not rated |
| Jul 17, 2025 | $22.6K | +$1.7K | 7 | 100% |
| May 16, 2025 | $20.9K | No change | 7 | 100% |
| May 14, 2025 | $20.9K | +$2.2K | 7 | 100% |
| Mar 20, 2025 | $18.7K | 6 | 100% |
About
I’m an IT Systems Administrator and Level 2 Technical Support Engineer with 5+ years of experience supporting businesses and Managed Service Providers (MSPs). I help businesses manage their IT environments, troubleshoot technical issues, support end users, and keep their systems running smoothly. My experience covers Microsoft 365, Windows Server, Active Directory, Azure, endpoint management, virtualization, networking, and IT security. I’m comfortable working independently, handling escalated technical issues, supporting multiple client environments, and taking ownership of problems from investigation through to resolution. Skills & Technical Expertise * IT Support: L1/L2 Support, Helpdesk, MSP Support, Remote Troubleshooting, Incident Management. * Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams, Entra ID, Microsoft Purview. * Systems Administration: Windows Server, Active Directory, Group Policy, DNS, DHCP, macOS and Linux. * Cloud & Virtualization: Microsoft Azure, Azure VMs, VMware ESXi, vSphere, vCenter. * Endpoint Management: Microsoft Intune, Windows Autopilot, Kaseya VSA, Device Management. * Cybersecurity: Microsoft Defender, CrowdStrike Falcon, Sophos, MFA, Conditional Access, Email Security. * Networking: TCP/IP, VPN, Firewalls, DNS, DHCP, Network Troubleshooting. Tools & Technologies Microsoft 365 | Azure | Entra ID | Intune | Windows Server | VMware | Kaseya VSA/BMS | CrowdStrike | Sophos | Microsoft Defender | AnyDesk | TeamViewer | ServiceDesk. I value clear communication, proper documentation, and finding lasting solutions rather than just fixing symptoms. I’m always happy to work with teams looking for dependable IT support and someone who can take ownership of their technical needs. Let’s discuss how I can help with your IT operations.Read more
Skills
Microsoft Windows PowerShellOffice 365Windows ServerMicrosoft Active DirectoryApp DevelopmentMicrosoft Exchange OnlineMicrosoft OutlookMobile AppMicrosoft TeamsMicrosoft SharePoint AdministrationFlutterAndroid App DevelopmentSystem AdministrationLinux System AdministrationSystems Engineering
Profile facts
- Member since
- n/a
- Last contract
- not published
- Availability
- Not published
- Earnings shown as
- exact figure
- Languages
- Not published
- Listed under
- Android App Developers, App Development Freelancers, IT Helpdesk Support Agents, MS Office 365 Specialists, Microsoft Windows Server Specialists, Windows PowerShell Developers, Microsoft Active Directory Specialists, Certified Application Developers, Microsoft Outlook Specialists, Microsoft Teams Professionals, Microsoft SharePoint Administrators, Flutter Developers, Systems Engineers, Linux System Administrators, Systems Engineers, Certified Microsoft 365 Messaging Administrators, IT Maintenance Specialists, eFileCabinet Specialists, Prologic Technology Systems TEAMS Specialists, Microsoft Windows Powershell Specialists, Microsoft Windows Workflow Foundation Specialists, WinRunner Specialists, System Administrators, ifbyphone Administration Specialists, Windows PowerShell Experts
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